Last Updated: March 10, 2025
Thank you for shopping with Japan Explorers! We strive to provide high-quality products and a great customer experience. Please review our refund policy carefully before making a purchase.
Digital Products – No Refunds
Due to the nature of digital products, all sales of digital downloads are final and non-refundable.
Once a digital product has been purchased and downloaded, it cannot be returned, refunded, or exchanged. This policy is in place because digital products are instantly accessible, and we cannot revoke access once they have been delivered.
If you experience technical issues with your download, please contact us, and we will do our best to assist you.
Physical Products – 30-Day Refund Policy
For physical products, we offer a 30-day return policy. If you are unsatisfied with your purchase, you may request a refund or exchange within 30 days of receiving your order, provided that:
- The item is in new, unused, and resellable condition.
- The item is returned in its original packaging with all included components.
- You provide proof of purchase.
How to Request a Return
To initiate a return, please contact us via Etsy messaging at our official storefront:
👉 www.etsy.com/shop/JapanExplorers
Buyers are responsible for return shipping costs unless the product arrived damaged or defective. We recommend using a trackable shipping service for returns, as we cannot guarantee receipt of returned items.
Damaged or Defective Items
If your physical product arrives damaged or defective, please contact us within 7 days of delivery with:
- Photos of the damaged product and packaging.
- Your order number.
We will review your case and offer a replacement or full refund, depending on the situation.
Etsy Storefront
All purchases are processed through our Etsy store:
🔗 www.etsy.com/shop/JapanExplorers
For any questions regarding refunds, please reach out to us via Etsy messaging.
Thank you for supporting Japan Explorers! Safe travels and happy exploring!