Last Updated: March 10, 2025
Thank you for shopping with Japan Explorers! Below, you’ll find our shipping policies for both digital and physical products.
1. Digital Products – Instant Access
All digital products are available for immediate download after purchase. You will receive a download link via Etsy and/or email confirmation.
📌 Please Note:
- No physical product will be shipped for digital purchases.
- If you experience any issues accessing your download, please contact us via Etsy messaging.
2. Physical Products – Shipping Details
We ship physical products from the United States to various locations.
Processing Time
- Orders are typically processed within 3-5 business days (excluding weekends and holidays).
- Processing times may vary based on demand, stock availability, or unforeseen delays.
Estimated Shipping Times
Shipping times depend on your location and chosen shipping method at checkout:
| Destination | Estimated Delivery Time |
|---|---|
| United States | 3-7 business days |
| Canada | 7-14 business days |
| International | 10-21 business days |
📌 Important Notes:
- Delivery times are estimates and not guaranteed, as delays may occur due to customs, weather, or carrier issues.
- Buyers are responsible for providing an accurate shipping address. We are not responsible for lost orders due to incorrect addresses.
Shipping Costs
Shipping costs are calculated at checkout based on your location and selected shipping method.
- Standard shipping: Available for most regions.
- Expedited shipping: May be available for an additional cost.
Customs, Duties & Taxes
For international orders:
- Your order may be subject to customs duties, taxes, or import fees imposed by your country.
- These charges are not included in our prices and are the buyer’s responsibility.
- We are not responsible for customs delays.
3. Lost, Stolen, or Damaged Packages
If your order is marked as delivered but you haven’t received it, please:
- Check with neighbors or building management.
- Contact the carrier for delivery confirmation.
- If still unresolved, contact us via Etsy messaging for further assistance.
If your package arrives damaged, please provide:
- Photos of the damaged item and packaging.
- Your order number.
We will assess the situation and may offer a replacement or refund depending on the case.
4. Address Changes & Order Cancellations
- If you need to update your shipping address, contact us ASAP. Once shipped, we cannot change the address.
- Cancellations are only possible before shipping. Once an item is in transit, it cannot be canceled.
5. Contact Us
For any shipping inquiries, please reach out via Etsy messaging at:
👉 www.etsy.com/shop/JapanExplorers
Thank you for shopping with Japan Explorers! Safe travels and happy exploring!